Methods of payment
At
Hypergourmet.com transactions on line are very secure.. As purchase must be
carried out by credit card, the latest technology with regards to encoding
of confidential data is used to ensure the utmost protection. We use the SSL
secure protocol which is among the best available. All
your personal data is encrypted there, including your credit card number,
your name and your address thereby making it impossible for anyone on
the Internet to read.
Because
of the SSL protocol and our partnership with the VeriSign and 2deg firms, your
transaction is encrypted, then sent by encrypted electronic mail directly to
our offices. Once received, the
electronic mail is deciphered with software to which only our company has the
key. This enables us to have
the transaction approved in a matter of minutes. We can then
carry out delivery of your order immediately. It is, in fact, the same
process as any store purchase.
Here
is an example on an encrypted e-mail
Encryption
Encoding
is a technique aimed at making secure transactions carried out via a system
of public payment, as one finds on the Internet, the purpose of
encoding is to scramble information so that an outside party cannot decipher,
all or part of a transmitted message.
Encoding
" locks " the access to information and the recipient of the
message is the only one to have the key allowing access to it.
Confidentiality of
information
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At
Hypergourmet.com, we are committed to ensuring the confidentiality of your
data. We use ithe information
submitted only to allow the processing of orders, and to offer you a
personalized shopping experience. When you place an order, here is the
information that we collect, and how we use it:
- we
must obtain your name,
- electronic
mail address, delivery address as well as
- credit
card number and expiry date
This
enables us to fill your order properly as well as keeping you informed on
it's evolution;
We
personalize your shopping experience by using your former purchases in order
to be able to offer you suggestions adapted to your tastes and preferences.
The ways in which the site is used by the Net surfers also enables us to
change its design and its navigation capacities in order to make your
experience as pleasant as possible;
In
order to be able to advise you on occasion of the major changes on the
site,( from new products or services to special offers which could interest
you), and as only those people who subscribed to our distribution list will
receive this information, we
invite you to do so.
How
do we protect the information transmitted by our customers?
When
you carry out an order or access, we place a completely secure server at
your disposal. The latter proceeds to the encryption of all data given,
before it is transmitted to us. Moreover, any information that we
collect is protected from any unauthorized access.
Regarding
cookies
"
Cookies " are bits of information which are stored on the hard disk of
your computer via your browser. The " cookies " that we use make
it possible to recognize the language which you use during your visit.
Moreover, when you put items in your basket, a temporary " cookie"
is stored on your hard disk. The majority of browsers accept
" cookies ", but it is usually possible for you to modify your
ferreter in order to prevent this process.
Hypergourmet.com
will not reveal, sell, exchange or rent any personal information which or
will be submitted to them, and this, under any circumstances.
Your
comments are important to us !
Hypergourmet.com
invites you to transmit any questions or comments relating to the protection
of confidential data. You just have to write to us at infos@hypergourmet.com
any time.
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About
taxes
Refunding
of taxes
All
taxes and expenditures relating to the import and the respect of import laws
from the various countries are the exclusive responsibility of the purchaser.
Once your order approved and merchandise delivered, we will not accept any
request for returns or refunds. Please consult your local customs
authorities and other organizations in order to ensure that there are no
restrictions or particular requirements relating to your order. We do not
assume any responsibility for any delays resulting from acts or decisions on
local governmental authorities connected to the importation from of the
products ordered.
In order to better serve our customers all
over the world, we constantly re-evaluate the options which are offered
to us as for the international orders. Please check our web site
regularly in order to stay up to date with any changes.
Shipping and associated fees
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For Canadian Customers
Hypergourmet.com delivers its products
everywhere in Canada with the most advantageous rates. We use the services
of the Canadian Postal Agency. As for now, chocolates and caramels, as non durable products, could be affected
during the hot days. You have the choice between the
regular service and an Express service.
We prepare your shipping in a minimum of 5 to 7 working days (depending
where you live) everywhere in Canada.
USA
Customers
Since the last 5 years, we had
developed a wonderful relationship with all customers from the United
States.
Despite all of our efforts to continue to ship new, improved and
wonderful products, we have to stop shipping into your country.
The main and only reason to do this is that your government passed
the Public Health Security and Bioterrorism Preparedness and Response
Act of 2002 (the Bioterrorism Act, which President Bush signed into law
June 12, 2002, had voted the The Bioterrorism Act of 2002.
This law forces us, honest citizens and business people to fill
complex documents every time that we have to ship foods accross the
borders. Also, all packages are inspected by the US Customs and
important fees are charged to the customers.
We deeply regret this situation. For more information, you can
consult FDA web site at this address:
http://www.fda.gov/oc/bioterrorism/bioact.html.
You can make complaints at the following address.
http://www.cfsan.fda.gov/~dms/qa-askco.html
International
Customers
At this time, Hypergourmet.com ships to
Canadian addresses only.
Shipments to International locations are
currently NOT available.
How
long before I
receive my products?
Each order will be sent in the 24 hours
following it's reception or, the next working day.
With regard to special delivery, please note
that the " next working day service " offered to you. Do not
hesitate to ask us for special requests such as, delivery on a certain date,
to prepare parcels for certain individuals etc. Contact
Informations here
if you have any questions or for information. Furthermore, order as soon as
possible to be certain that you receive your parcel on the desired date.
How the costs of delivery
are calculated?
Each item has a given weight. Thus, the total
of the weight of your item will be taken into account in the calculation of
it's shipping. As mentioned above, the expenses can be modified but you will
be kept informed.
Minimum Order
The minimum order is $40.00 Canadian.
Prices
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All the displayed prices are in Canadian
dollars ($ Canadian) and can be changed without advance notice.
Return
Policy
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If you are not entirely satisfied with your
purchase, you can return your items (which have not been opened,
deteriorated or damaged) in the 15 days following the reception of your
order (20 days after the order taken). To return an item, you will have to
contact our customer service department at the following address:
infos@hypergourmet.com
in order to ask for an authorization number to return the merchandise
We do not offer any refunds with regards to the perishable items which you
will have ordered.
Methods of payment
Three methods of payment are accepted:
Credit
Cards
For the moment, only the Visa and the
American Express cards are accepted. Soon as we receive your order including
# of card, name appearing on the card and expiration date, an authorization
is required and, once obtained, your order will be carried out as soon as
possible.
Personal
Checks
Personal checks are accepted but, the order
will be sent only when the check has cleared and the funds transferred from
your banking institution. Please note that this method is long
cumbersome.
Money Orders
Money orders are accepted but, the order will
be carried out only when the aforementioned money order will have been
received.
